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Genie Support

Unparalleled service.

Genie has more great support options than there are days of the week. We’re here to point you in the right direction or help you out as need be. Whatever you need, we are here to help.

Message Board

Message Board

Our Message Board is a friendly online community of Genie users. Ask a question, join a discussion or read through helpful past posts.

Documentation

Documentation

Often the best way to answer a question is to simply look at one of our comprehensive, easy to read manuals.

Downloads

Downloads

You can keep up to date with the most current Genie updater file and other downloads.

Training Videos

Training Videos

Our training videos provide an easy, invaluable way to learn about all the extra features and functionality available in Genie.

Email Support

Email Support

Got a question? Use our online contact form and we’ll get back to you as quickly as possible.

Remote Support

Remote Support

In certain situations, we can also provide remote access to your system to help you reach a solution.

Submit Feedback

Submit Feedback

We strive to be receptive to our customers’ suggestions. So if you have an idea that could make Genie even better, we’re all ears.

Report a Bug

Report a Bug

Noticed something out of place? We strive to keep Genie running perfectly but if something unexpected is happening, please let us know.

Need extra support?

If you can’t find what you’re looking for, please give us a call on 1300 889 362. We are here to help however we can.