Passwords

It is strongly recommended that every user have their own password, preferably known only to them, and perhaps the Administrator. This is to ensure that in a large practice with several reception staff, nobody else can change invoices and receipts under your name.

Note: It is especially important for the Administrator to have a password and change it regularly. The Administrator will presumably be either an owner of the practice or a trusted receptionist or practice manager.

When choosing your password make sure it isn’t something obvious like “password”, your name, a family member, or your dog’s name. Ideally it should be a random mixture of letters and numbers, or else an easily remembered word with suitable letters replaced by numbers e.g.“snoopy ” becomes “sn00p1”. However, now that I’ve put this in the manual it would be very foolish to use this particular one!

You should also change your password regularly.

Passwords can be created or modified in the Login window. You can do this either:

In the Login window, highlight your name, and then click on the Set Password button.

The window below will open.

If you are creating a password for the first time, leave the first field blank, otherwise enter your current password. Click OK.

A similar window will open, asking that you re-enter the new password, to ensure that you haven’t made a mistake in spelling.

Click OK again and your new password will be set. You will be returned to the Login window.

Now, whenever you login you must highlight your name and then enter the password in the bottom field of the Login window.

Note: You may notice that the red arrow signifying the administrator has changed users. This is a screen glitch only and won't actually change the administrator in your practice. The next time you open the login window the correct administrator will be selected.

Forgotten your Password?

The Administrator will need to call the Genie support line for help on (07) 3720 2801.